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6-Week BPO Program

BPO Communication Training

Your fast-track ticket to BPO and call centre jobs. Master customer service English, voice modulation, accent neutralization, call handling scripts, and telephone etiquette — everything companies like Teleperformance and Concentrix look for.

⏱️ 6 Weeks 📊 Beginner–Intermediate 💻 Online & Offline 📞 BPO Ready
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📋 Course Overview

Duration6 Weeks
Classes per Week5 Days (Mon–Fri)
Class Duration60–90 Minutes
LevelBeginner to Intermediate
ModeOnline | Offline | Hybrid
Live Call Simulations10+ Mock Calls
Certificate✅ CONFIVOX Certified
BPO Referrals✅ Direct to Companies
📅 Book Free Demo to Know Fees

No commitment · 100% free · 30 minutes

Our graduates work at

Teleperformance
Concentrix
iEnergizer
Tech Mahindra
Hinduja Global
Mphasis
WNS Global
Learning Outcomes

What You'll Master

6 weeks of BPO-specific English training that makes you job-ready for India's top call centres.

📞
Call Handling Scripts
Master inbound and outbound call scripts, opening phrases, hold procedures, escalation language, and professional call closings.
🎙️
Voice Modulation
Control your pace, pitch, tone, and clarity. Sound professional and confident on every call with proper breathing and articulation techniques.
🔤
Accent Neutralization
Develop a neutral, clear accent that is easily understood by customers. Reduce regional accent interference without losing your natural voice.
😊
Customer Service Language
Learn empathy phrases, de-escalation techniques, complaint handling language, and customer satisfaction expressions.
💻
BPO Process Knowledge
Understand BPO workflows, CRM basics, call documentation, SLA concepts, and industry terminology used in top call centres.
🧪
Live Call Simulations
Practice 10+ real-world call scenarios including angry customers, technical queries, billing issues, and sales calls with expert feedback.
Live Practice

Sample Call Simulation

Practice real BPO scenarios like this one before you even join a company.

🎧 Mock Call — Customer Complaint Handling
AGENT
"Thank you for calling TechSupport, my name is Rahul and I'll be happy to assist you today. How may I help you?"
CUSTOMER
"I've been waiting for 30 minutes and nobody helped me! I'm very angry!"
AGENT
"I completely understand your frustration, and I sincerely apologize for the wait. I assure you that I'm going to prioritize your issue right now. Could you please share your account number so I can pull up your details immediately?"
CUSTOMER
"It's 4521-8834. My internet has been down for 2 days!"
AGENT
"I can see your account. I completely understand how inconvenient this must be. Let me run a diagnostic check right now and I promise we'll have this resolved within the next few minutes. Please bear with me..."

💡 Skills practiced in this simulation:

Empathy language · De-escalation · Account verification · Professional opening/closing · Clear pronunciation

6-Week Curriculum

Week-by-Week BPO Training Plan

Week 1
BPO Foundation & Professional English
  • BPO industry overview and career paths
  • Professional communication basics
  • Customer service mindset and attitude
  • Basic call center vocabulary
Week 2
Voice & Pronunciation Mastery
  • Voice clarity and pace control
  • Accent neutralization techniques
  • Tone, pitch, and energy on calls
  • Breathing and articulation exercises
Week 3
Call Handling Scripts & Procedures
  • Opening and closing scripts
  • Hold procedures and callbacks
  • Transfer etiquette and warm transfers
  • Inbound vs outbound call differences
Week 4
Customer Service & Complaint Handling
  • Empathy phrases and active listening
  • De-escalation and conflict resolution
  • Complaint documentation skills
  • Customer satisfaction techniques (CSAT)
Week 5
Advanced Scenarios & Sales Communication
  • Cross-selling and upselling language
  • Handling irate customers professionally
  • Technical support communication
  • Email support and chat basics
Week 6
Mock Calls & Placement Preparation
  • 5 full mock call simulations with feedback
  • BPO interview preparation
  • Voice assessment certification
  • Direct referrals to BPO companies
Career Opportunities

Roles You're Ready For

After 6 weeks, walk confidently into BPO interviews and get placed in these high-demand roles.

📞
Customer Service Executive
Teleperformance · Concentrix
🎧
Voice Process Associate
iEnergizer · Hinduja
💻
Technical Support Agent
Mphasis · WNS
📊
Sales & Retention Executive
Various BPOs
📧
Email & Chat Support
Non-Voice Process
🌐
International Process
US/UK Process BPOs
Start Your BPO Career

Ready to Get BPO Job-Ready in 6 Weeks?

Book your free demo session and let our BPO trainer assess your voice and guide you to the right batch. Direct referrals to top BPO companies on course completion.

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